#Brinks security reviews full
I was told that they could not refund me because I had't called sooner (I guess kiddo should have missed that key the first day we installed it), and that in order to cancel my services I would have my hardware removed but still be charged the full amount detailed in the original contract, a total of some $3,000 dollars.
I had already paid for almost a full year of services, paid for a new doorhandle, incurred damage to my door frame, and recently discovered that the thing didn't work anyway. They referred me to another branch designed to keep me from cancelling. I called customer service and told them I was frustrated and wanted to cancel my services. We tested this several times and each time, nothing happened. So I guess it is a good thing it was just my 7-year-old missing a key and not an actual burglary. That's right, we didn't disarm, the time ran out on the clock, and nothing.
In addition, several months after the initial installation we stopped using the system at all because we failed to disarm it in time (my son has clumsy fingers) and NOTHING HAPPENED. It continued to jam and damaged the doorframe. We contacted the company but were told that it was an issue with our door not their installation. We had to hire a lockSmith to break us into our house immediately since our new puppy was locked inside. This problem intensified until it actually locked us out of the house at midnight with a car full of groceries. We had been using the system for months and experienced more and more trouble with the front lock jamming the door. The problems started immediately, though it took us some time before we actually realized there was a problem. Not only does my system not work, it has caused damage to my front door and even locked us out of the house. Helpful? Yes No RepliesīEL AIR, MARYLAND - If I could give this company zero stars, I definitely would. My home is not the safest it can be, and especially in this time of a pandemic and craziness running around. They are deceitful and frauds that will do anything to keep their customers from leaving. I told them I want to cancel and they told me 2250.00 and some change.
#Brinks security reviews update
My control panel is a 2012 and they won't even update that.
My system is far out of date and they are being paid for a premium service. They now say I have a contract until June of 2024, which is a lie. They did a warranty replacement on 2 of my cameras in 2018, for which they said that was another 36 months extension on the contract I did not agree to. I extended the contract because of 2 smoke detectors they installed for an extra 10 months on the contract. They took on what was left with the contract, which was September 2014 to September 2019. I signed a contract for 5 years with at the time who was Monitronics, but was later bought by Brinks. DALLAS, TEXAS - I'd give them no stars but that is not an option.
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